The practice is closed until 9.40am twice a month for staff training. A notice will be displayed on the door and the answerphone will take a message should you choose to leave one.
38 St Owen Street
To order more contact lenses, please complete the form on this page. Please include:
Lens orders will be placed first thing the following morning (except on Sundays) and you will receive an email to confirm we have placed your order. If we have any queries regarding your order, we will be touch.
Adults are advised to have an eye examination at least every 2 years
BBR Optometry prides itself on the quality of its staff and their training; in the majority of cases a complaint can and will be dealt with by the person to whom it is first addressed. If this is not satisfactory then any complaints should first be addressed to the practice manager. If he/she is not available then this may be dealt with by one of the directors.
All complaints will be responded to within 24 hours. If an investigation is required this will be conducted by a relevant senior member of staff and the results will be discussed with the complainant.
If you are not satisfied with the manner that your complaint is being dealt with you may request another senior member of staff to handle the matter instead.
In dealing with any and all complaints we aim for a positive outcome for all parties. If, in the unlikely event, this is not possible and you wish to take the matter further then the following outside bodies can be contacted.
For information about NHS examinations and details of complaints about them to the NHS details can be found on the NHS website. Find out more
The Optical Consumer Complaints Service is an independent body that deals with complaints related to opticians. Find out more
The General Optical Council is the professional body for Optometrists and Dispensing Opticians and will deal with complaints relating to professional care. Find out more
Get in touch!
VAT registered UK 489 0457 07Company Number 4731827
In the event of a contact lens related emergency the following out of hours numbers may be used:
If you are experiencing a sudden onset of:
or have something in your eye, please contact the practice and speak to a member of the team for advice.
If you are experiencing one or more of these symptoms and have a Herefordshire GP, you may be eligible to be seen for a PEARS appointment. PEARS (Primary Eyecare Assessment and Referral Service) appointments were introduced in January 2015.
The Scheme makes it possible for patients with urgent eyecare needs to see an Optometrist within 24 hours without
incurring a fee. Beforehand, patients had to be referred to an Optometrist by their GP or go to Eye Casualty. PEARS
allows patients to be seen quicker and helps to reduce the number of patients at Eye Casualty.
If not, and you would like further assistance, please contact us.
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