Opening Hours

  • Monday to Friday 10:00am – 4:00pm
  • Saturdays 10:00am – 1:00pm

BBR Optometry
Marbury House
38 St Owen Street
Hereford
HR1 2PR

Emergency?

Contact Lenses

To order more contact lenses, please complete the form on this page. Please include:

  • your name;
  • your date of birth;
  • the name of the lens product you use;
  • how many lenses (or months of lenses) you require and whether you require them for your left, right or both eyes.

Lens orders will be placed first thing the following morning (except on Sundays) and you will receive an email to confirm we have placed your order. If we have any queries regarding your order, we will be touch.

Call:
01432 265030

Email:
enquiries@bbroptometry.co.uk


Preferred method for us to respond:





Submit
Adults are advised to have an eye examination at least every 2 years

BBR Complaints Policy

BBR Optometry prides itself on the quality of its staff and their training; in the majority of cases a complaint can and will be dealt with by the person to whom it is first addressed. If this is not satisfactory then any complaints should first be addressed to the practice manager. If he/she is not available then this may be dealt with by one of the directors.

All complaints will be responded to within 24 hours. If an investigation is required this will be conducted by a relevant senior member of staff and the results will be discussed with the complainant.

If you are not satisfied with the manner that your complaint is being dealt with you may request another senior member of staff to handle the matter instead.

In dealing with any and all complaints we aim for a positive outcome for all parties. If, in the unlikely event, this is not possible and you wish to take the matter further then the following outside bodies can be contacted.

For information about NHS examinations and details of complaints about them to the NHS details can be found on the NHS website. Find out more

The Optical Consumer Complaints Service is an independent body that deals with complaints related to opticians. Find out more

The General Optical Council is the professional body for Optometrists and Dispensing Opticians and will deal with complaints relating to professional care. Find out more

Practice Manager

Directors

 

 

Associate Director

Daniel Read

Nicholas Rumney

Nicholas Black

Suzanne Wadsworth

Ruth Kettel

Get in touch!

VAT registered UK 489 0457 07
Company Number 4731827

Emergency


In the event of a contact lens related emergency the following out of hours numbers may be used:

If you are experiencing a sudden onset of:

  • flashers and floaters;
  • loss of vision;
  • diplopia (double vision);
  • pain;
  • red eye;

or have something in your eye, please contact the practice and speak to a member of the team for advice.

If you are experiencing one or more of these symptoms and have a Herefordshire GP, you may be eligible to be seen for a PEARS appointment. PEARS (Primary Eyecare Assessment and Referral Service) appointments were introduced in January 2015. The Scheme makes it possible for patients with urgent eyecare needs to see an Optometrist within 24 hours without incurring a fee. Beforehand, patients had to be referred to an Optometrist by their GP or go to Eye Casualty. PEARS allows patients to be seen quicker and helps to reduce the number of patients at Eye Casualty.

Have you found what you were looking for?

If not, and you would like further assistance, please contact us.

We would love to hear your feedback, so would be incredibly grateful if you could
take a couple of minutes to write a quick Google review for us.