“Most impressed with the care, dedication and service given by Sarah, from initial consultation to follow up
I always knew I had a problem with my hearing but thought it wasn't bad enough to need hearing aids, it
wasn't until I was 38 that I got my hearing tested.
I often struggled to hear if there was background noise or if the person talking to me was not facing
me. I often guessed what people were saying or asked them to repeat it multiple times. I am a musician
and often struggled to hear the vocals and guitar parts of songs, so I learned to play the bass guitar
as I could hear that part best.
After my hearing test, Sarah explained to me that I have a type of hearing loss known as 'cookie bite.’
I misheard and thought she had said cuckoo-bar. Sarah explained that my mid-range hearing is poor and
that this condition is congenital - I've had it since I was born. Cookie bite hearing loss affects how I
hear speech and music.
I decided to go ahead and invest in a pair of hearing aids, Sarah fitted them and explained how to look
after them. She showed me how to connect them to my phone so I can listen to music through them and take
calls through them too.